Terms of Use

By accessing the Service, signing an order form, or otherwise engaging MaveroAI, you confirm that you have authority to bind your organization and that you accept these Terms together with any applicable order form, statement of work, or data processing agreement.

MaveroAI provides custom AI agents, workflow automations, and integrations across messaging, calendar, CRM, and internal business systems. The exact scope of the Service for each Client is defined in the relevant order form or statement of work.

The Service relies on Large Language Models (LLMs) and other probabilistic AI systems that may occasionally produce inaccurate, incomplete, biased, or fabricated information (commonly referred to as "hallucinations").

The Client expressly acknowledges and assumes all risks associated with the use of automated responses generated by AI agents, including any decisions, communications, or actions taken by the Client, its employees, customers, or third parties on the basis of such outputs.

To the maximum extent permitted by applicable law, MaveroAI shall have zero financial liability for any direct, indirect, incidental, special, consequential, or punitive damages — including but not limited to lost revenue, lost profits, lost business opportunities, missed or incorrectly scheduled appointments, reputational harm, or data inaccuracies — arising out of or related to outputs produced by the AI agent.

The Client is solely responsible for implementing appropriate human review, escalation paths, and operational controls proportionate to the criticality of the workflows automated by the Service.

MaveroAI does not guarantee one hundred percent (100%) uptime or uninterrupted availability of the Service. The Service depends on third-party infrastructure providers including, but not limited to, OpenAI, Google, Make.com, Airtable, and cloud hosting providers, whose availability, performance, policies, and pricing are outside MaveroAI's control.

Outages, rate limits, model deprecations, API changes, or other incidents originating from such third parties may interrupt or degrade the Service. MaveroAI will make commercially reasonable efforts to mitigate such incidents but accepts no liability for downtime caused by upstream providers.

As between the parties, the Client retains all right, title, and interest in and to its customer data, conversation history, and any other content provided to or generated through the Service on the Client's behalf ("Client Data").

The Client grants MaveroAI a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Client Data solely as necessary to perform the SaaS agreement — including operating the AI agents, providing support, maintaining security, and complying with legal obligations. We do not use Client Data to train generalized AI models or for advertising.

The Client shall not, and shall not permit any third party to:

• use the Service in violation of applicable law, including data protection, consumer protection, and anti-spam laws;
• use the Service to generate or distribute unlawful, defamatory, harassing, or fraudulent content;
• attempt to reverse-engineer, circumvent security controls, or interfere with the integrity of the Service;
• resell, sublicense, or expose the Service to third parties outside the scope of the order form.

Fees, billing cadence, and payment terms are set out in the applicable order form. Unless stated otherwise, fees are non-refundable and exclusive of taxes. Late payments may incur statutory interest and suspension of the Service following reasonable notice.

Each party shall protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information of like importance, and in any event no less than a reasonable standard of care.

These Terms remain in effect for the duration of the Client's subscription. Either party may terminate for material breach that is not cured within thirty (30) days of written notice. Upon termination, the Client's right to access the Service ceases and Client Data will be deleted or returned in accordance with the data processing agreement.

These Terms are governed by the laws of the European Union member state in which MaveroAI is established, without regard to conflict-of-law principles. The competent courts of that jurisdiction shall have exclusive jurisdiction over any dispute arising from these Terms.

For commercial or legal inquiries, contact us at legal@maveroai.com.